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FAQs – Restoration 1 of Durham, NC.

It may seem like there are more questions than answers when you are dealing with water, mold or fire & smoke damage. Here are some answers to commonly asked questions.

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Water, Fire & Smoke Damage Restoration FAQs

As soon as a fire starts contact 911. Once the fire is extinguished, contact our team as soon as possible to survey the damage and begin the restoration process.

Cleaning up damage due to fire can take several hours or several weeks. It all depends on the severity of the fire, the size of the property, and how many furnishings were in the property. Our team can give you an estimated timeframe once they’ve had a chance to analyze the damage.

The safest thing to do is contact our team to do a thorough investigation first. Going into a building that’s just been impacted by fire could be a safety risk, as structural issues could be present.

Our team is equipped with all of the safety gear needed to clean up a fire damaged property. Inhaling some of the residue could be harmful to your health, so we always recommend leaving the cleanup to us.

We will do our very best to salvage everything left in your home. Keep in mind, though, that while some items may just need to be thoroughly cleaned, others may be too damaged to be saved.

There are always health and safety concerns during and after any fire event in a building. Some of the structural components could have been severely damaged, making the building unsafe for entrance. The residue from the smoke could also potentially contain harmful chemicals that are not safe to inhale.

If there are any items close to you that were not extensively damaged in the fire, we will give them to you for handling. Depending on how long the fire lasted and what areas were damaged, the possessions we can save may be limited.

We will take a thorough inventory of each item we find during the restoration process. The items will be sorted and noted so you will know exactly where every item is and its condition. We will also tell you if a particular item is non-restorable and how it should be safely disposed of.

We ask you to please let us know of any special items we need to be aware of, as we will work to retrieve those items first. We rely on you to tell us about these particular items, so we can treat them with extra care and attention.

You should contact your insurance company to determine how the billing will be handled. Since every insurance company and insurance policy is different, there may be different restrictions or coverages you need to know about.

Definitely contact your insurance company to get the details of how claims will be handled. Depending on the cost and the potential increase in premiums, it’s up to each individual to determine whether they wish to file a claim or not.

We will be available to answer any questions an insurance adjuster has.

Our experts are trained to identify any harmful chemicals and materials when surveying a property. We operate under strict precautions and will never put our safety or the safety of others at risk. If any property has a condition not suitable for our expertise, we will contact a professional with the proper knowledge to handle it.

Our goal is to ensure your satisfaction following water or fire & smoke damage restoration. Whether you want to restore your home to its original condition or add some upgrades, we are available to help. If significant upgrades or additions are needed, a separate contractor may be required.

Water damage can cause serious problems throughout your entire home. The excess moisture can cause mold and mildew to grow. This fungus growth can contribute to health problems, including allergies, skin infections and diseases. It can even weaken and compromise the structure of a building. Water damage can warp wooden floors and ruin ceilings, while also causing problems with metal and cement materials.

While there are various levels of water damage, all require special kinds of treatment to ensure that your home or business is restored to a safe, healthy state.

Water damage restoration must be conducted with care, using specific procedures and safeguards. A restoration company will bring in heavy-duty equipment that can mitigate the effects of excess water and dry things out thoroughly. This process may also involve removing damaged parts of the structure. Because some damage is hidden, rely on professionals to get the job done right.

After the initial assessment, Restoration 1 will use the following steps to repair and control the water damage:


Step 1: Dry out the affected areas with large fans, wet vacuums, and pumps. All moist surfaces and carpets will be targeted.


Step 2: Pull up the carpet and padding that cannot be saved. While the team members at Restoration 1 do their best to salvage what they can, some parts of your home may need to be removed.


Step 3: Restore personal belongings. Restoration 1 will work to put all of your books, art, furniture, and other items back in their original places.


Step 4: Clean and dehumidify. To prevent the growth of mold, we will professionally sanitize and dry everything in the home or business.


Throughout each step of the process, at Restoration 1 we make protecting your home and keeping your family safe our number one priority.

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Prices can vary depending on the severity of the damage and the amount of work involved in the restoration process.

Floods and water damage can be caused by a variety of problems. Some of the most common include:

  • Leaking dishwashers, washing machines, and pipes
  • Excess amounts of rain and drainage problems
  • Clogged sinks or toilets that overflow
  • Hidden moisture beneath your floors or in your walls
  • Cracked pipes due to severe weather or faulty plumbing

Absolutely – and more often than not, you won’t notice that water damage is occurring until the need for repairs has become very obvious! Signs of hidden water damage can be as subtle as an unpleasant odor, or slight staining on the walls and ceilings. You may also notice peeling paint, warped floors, or mold growth in the nooks and crannies of your home or business.

At the first signs of water damage, you should attempt to air out the property as much as possible. Turn on fans, open windows, and blast the AC if you have to. Hang up your rugs and cushions in a safe, dry location, then collect loose items that are at risk. Mop up as much standing water as you can, and try to keep the moisture from spreading.

As soon as you’ve made the situation somewhat stable, call in an experienced restoration service like Restoration 1. Our highly-trained technicians will bring advanced, heavy-duty equipment to start on your professional water damage treatment right away!

First things first: Research companies that are certified, licensed, and insured. It’s also smart to go with a company that can respond immediately to your water damage emergency – one that can also offer a 100-percent satisfaction guarantee! Call Restoration 1 so that our trained professionals can give you the prompt, effective service you need.

First, you should review your insurance policy to see if it covers water damage at all. For example, some policies may cover floods but not mold remediation, while others only handle sewer or drain backups. Find out what your policy covers specifically, so that you understand the terms before speaking with an agent. Because Restoration 1 has experience with all insurance companies, our team can help you navigate the sometimes complex claims process.

Second, make a detailed list of what has been damaged. You should write everything down, from the flooring to the bookshelf that wasn’t salvageable, and so on. You should also keep your receipts and other forms of evidence (including photos) that support your damage claims.

Finally, when you file the claim, it will probably take your company a few days to get back to you. In the meantime, do not begin any permanent repairs to your home. You’ll want to wait for permission to do so before spending money on the restoration process.

Although the best way to remove standing water is to call in a professional service like Restoration 1 to use heavy-duty equipment, you can attempt to remove some of the water on your own. Use buckets or a water pump to drain the area, then mop up the excess water on the floor.

Mold Remediation FAQs

Mildew is a fungus located on the surface that’s easy to identify because of its gray color. It is generally easy to clean with a store-bought cleaning product. Mold is generally a green or black color and is a sign of much more significant damage that could be spread throughout the home and require an expert to completely eliminate.

Mold is generally present as a green or black fungus. It can be found on many different surfaces, and will likely be raised instead of flat.

The cost of mold remediation depends on how much mold is present and how early it is caught. Mold can spread quickly, so the earlier in the process mold is detected, the less expensive it will be. Another determining factor is where the mold is located and what areas of the property will need repairing or replacing.

Mold can grow in as little as 24 hours. It will also start spreading within one day or up to a couple of weeks.

Most of the time a mold remediation expert will need to evaluate the property for the presence of mold. Since mold spreads quickly, it’s difficult for the average person to identify every area where it has spread to.

Every situation has different variances, but you can expect the process to take from a few days up to a couple of weeks.

Mold remediation involves the cleaning, removal, sanitizing or other treatment in order to eliminate the presence of mold. These treatment methods will also prevent future mold growth.

Our experts use specialized equipment to detect the presence of mold in any building. While seeing moisture buildup under flooring and between walls can be signs of potential mold, it cannot be detected unless advanced equipment is used or the walls or floor are ripped out.

Some people are more sensitive to mold than others. You may experience similar symptoms as with common allergies, including throat irritation, nasal stuffiness, eye irritation, coughing, wheezing or skin irritation.


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